This policy applies to retail and website orders paid online (including Razorpay) or placed for factory dispatch. Institutional / tender contracts follow the written PO.
1. Cancellation by you
- You may cancel before the lot is packed or dispatched. Write to [email protected] with your order number.
- Once packed, custom-branded, or handed to a courier, cancellation is not guaranteed.
- Made-to-order / printed kits cannot be cancelled after production starts.
2. Refunds
- Approved refunds for Razorpay payments are returned to the original payment method, usually within 5–7 business days after we initiate them (bank / UPI timing may add 2–5 days).
- COD or NEFT orders are refunded by bank transfer to the account you confirm in writing.
- GST invoiced amounts are reversed as per GST rules.
3. Damaged or wrong goods
Report shortages, transit damage or wrong SKUs within 48 hours of delivery with unboxing photos and the invoice. We will replace, repair or refund at our option after inspection.
4. Returns
Unused, resaleable goods in original packing may be accepted within 7 days of delivery, subject to QC. Return freight is borne by the buyer unless the error is ours. Opened oils, balms, churnas and custom white-label lots are not returnable.
5. Non-refundable
Shipping charged on the invoice (if any), custom branding, and orders cancelled after dispatch are not refundable except where we are at fault.
Questions? Write to [email protected] or call +91 97626 31794.
Arnika Ayurveda · Khasara no. 371, Village Achronda, Meerut, Uttar Pradesh
